Customer Services

We want you to have an enjoyable and unique shopping experience. That's why our Debenhams Online Customer Services provides you with useful information so that you can get the most from shopping on our websites.

Returns and refunds

If for any reason you are unsatisfied with your purchase, please return it to us for a full refund.

Delivery information

Details of delivery options and charges.

Ordering & Payment

All the major credit and debit cards you can use when shopping online with Debenhams.

Terms and conditions

Terms and conditions

Full details of the terms and conditions of sale for items purchased on our websites.

Privacy and security

Privacy and security

We respect your privacy and have outlined how we make sure the information you submit remains safe and secure.

REACH legislation

REACH legislation

Find REACH information and make a customer REACH enquiry.